SPA Etiquette

CHECK-IN TIME
Please check-in at least 15 minutes prior to your scheduled appointment to allow time for necessary procedures and to enjoy the relaxation space before your treatment begins. Arriving late will result to a reduction of treatment time.

CANCELLATION POLICY
Because treatments are reserved especially for you, appointment cancelled with less than 6 hours notice will incur a cancellation fee of 50% of the reserved treatment price

SPA PROTOCOL
We kindly request that mobile phones be turned to silence mode and that noise be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 15 years are not permitted at the spa.
Smoking and consumption of alcohol in the spa is not allowed.
Spa amenities including complimentary shampoo and spa body products are provided for your convenience. Robes, slippers and disposable underwear are provided for our guests. Please bring your swim wear if you wish to make use of the hammam circuit.

RESERVATION
Kindly specify whether you prefer a male or female therapist when making a booking. Advance booking is highly recommended to ensure preferred date and times of treatment. Please call the spa directly on 0791-200019, 0791-200030.

HEALTH CONCERNS
Guests with a previous medical history of cancer, heart problems, high blood pressure, asthma, claustrophobia (or ladies who a pregnant) are adviced to seek advice from their medical practitioner before booking any treatments at the spa.

GIFT CERTIFICATE
Gift certificates for spa treatments and retail products are available for purchase.

REFUND
Spa treatments and spa memberships are non-exchangeable unless otherwise stated.

ACCIDENTS AND INJURIES
Illusion spa shall not be reliable for any accidents or injury suffered by any member or guest.

VALUABLES
Jewellery and valuables may be placed in secured lockers in the treatment room; however we recommend that no jewellery be worn in the spa. The management accepts no responsibility for the loss of money or valuables brought in the spa.

CONTACT LENSES
We recommend you to remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.

EXTRA TIME
We offer private changing and showering facilities in each of our treatments rooms. In addition to your treatment, extra time is charged at kshs. 1500 each 15 minutes or part thereof. Please let us know in advance if you require extra showering or changing time so that we may reserve your room.

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